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Mastering Customer Service Skills & Concepts

  • teacher
    Mr. Shreeram Ayyar - Sales Coach

Mastering Customer Service Skills & Concepts

This course will help you solve all your queries related to aspects of What is Customer Service, Why is it necessary, Industry, Services, Seven Essentials and Under Promise & Over Deliver

  • COURSE BENEFITS
  • COURSE VIDEOS
  • TEACHER PROFILE
  • REVIEWS
  • GIFT COURSE

This course consists of the following chapters: - Chapter 1 - What is Customer Service Chapter 2 - Why is it necessary Chapter 3 - Industry Chapter 4 - Services Chapter 5 - Seven Essentials Chapter 6 - Under Promise & Over Deliver

Requirements

    Minimum qualification required is HSC / XIIth std. in addition to a reasonable work experience LEARN | UPSKILL | GET CERTIFIED Gyaan.com launched in 2021 is a new way of Online Skill based Learning in India where one can learn online courses and certify themselves in Short Term Certificate Courses as well as Job or Career Oriented Certification Programs and get the best knowledge on Popular Trending Topics which are highly in demand. With this the students can get themselves Certified & Upskill or Re-skill themselves. As Gyaan is affiliated with Government recognised National Board of Vocational Training Education (nbte.in) as well as with the Govt recognized Education Board of Vocational Trainings & Research (ebitr.com) affiliation, Gyaan.com is authorised to run approved Vocational Courses for school or college students in fields of MBA, Strategy, Management, Business, Entrepreneurship, Sales, Marketing, Accounting, Finance, Insurance, Human Resources (HRM), Information Technology (IT), Microsoft, SAP, Fashion, Beauty, Makeup, Hair, Personal Styling, Fitness, Spiritual Wellness, Health, Fitness, Yoga, Graphic Designing, Interior Designing, Sports, Games, Languages, Culture, Intellectual Property Law, Business Law, Commerce, Economics, Arts, Science and many more Soft Skills such as Personality Development, Communication Skills, Interview Skills, Group Discussion Skills and Entrance Exam Preparation.

Certification

On successful completion of this course, you will be able to take an Online Exam/Quiz in which you will have to score 50% in order to Pass. Once you secure more than 50%, you will be declared as "Pass" and your Certificate will be generated automatically which will be saved in your Login ID as well as emailed to you on your registered Email Id

This is the first chapter of this course and in this chapter you will learn all about "What is Customer Service" which will ensure that you get the right knowledge with respect to this topic

This is the second chapter of this course and in this chapter you will learn all about "Why is it Necessary" which will ensure that you get the right knowledge with respect to this topic

This is the third chapter of this course and in this chapter you will learn all about "Industry" which will ensure that you get the right knowledge with respect to this topic

This is the fourth chapter of this course and in this chapter you will learn all about "Services" which will ensure that you get the right knowledge with respect to this topic

This is the fifth chapter of this course and in this chapter you will learn all about "Seven Essentials" which will ensure that you get the right knowledge with respect to this topic

This is the sixth chapter of this course and in this chapter you will learn all about "Under Promise & Over Deliver" which will ensure that you get the right knowledge with respect to this topic

teacher

Mr. Shreeram Ayyar

Sales Coach

Mr. Shreeram Ayyar is a Mechanical Engineer from Pune University having 23+ years experience in Sales & Marketing. He has wide exposure in the Engineering Industry. Business development with strong communication skills has been his forte`. As a family man and a responsible citizen, he feels duty bound to share the wisdom of his accumulated experience. His hobbies are home decor, current affairs, autobiographies, travel to places of historical significance and be with nature